Orders: All orders must be received in writing (mail, fax or e-mail). Once your order has been received and processed, you will receive a Sales Order, detailing all relevant information regarding your order. We reserve the right to refuse any order at any time. The Sales Order and this catalog are the only terms of agreement for the production of your product. It is your responsibility to review this information carefully and notify us immediately of any discrep-ancy, correction or clarification.

Terms: 50% pre-payment due on all orders placed. Balance due once order has been delivered. Manufacturing will not begin until the prepayment has been received. Any delays in payment may delay the delivery date of your product. Checks, Visa, MasterCard and American Express cards accepted. Past due accounts may be subject to a 1.5% per month late charge, plus any collection costs. Returned checks are subject to a $30 service charge. If your account becomes more than 60 days past due, you authorize KOOLGATOR to charge your credit card that was used for your pre-payment.

Artwork: Please provide your artwork in Adobe Illustrator software, compatible with CC or below. Provide PMS colors if available. PMS colors will be matched as closely as possible, however an exact match is not possible with dye sublimation. Convert all fonts to paths. Photographs must be embedded in the AI file. Embedded images should be JPEG or PSD files and have a resolution of 300 dpi. The dye sublimation process produces dot gain so small or reversed elements may become illegible. A final digital paper color proof will be e-mailed to you prior to production for approval. It is your responsibility to review the proof carefully for accuracy. Any delays in artwork approval may delay the delivery date of your product.

Sample Policy: We will provide approved distributors with samples at no cost. A valid shipping account or credit card must be provided to cover the shipping cost to receive these samples. The samples we provide will be our self-promo samples which have been specifically designed as a sales tool to showcase all of the features and benefits of the KOOLGATOR products.

Pre-Production Sample: Pre-production samples are available for $125v. This includes all costs, including shipping. Please allow a total of 10 business days to have 5 pre-production samples delivered to you from the time we receive your non-refund-able payment and signed artwork proof. If an order is placed for 2,500 or more units from this customer, you will receive a $125v credit on the order.

Product: Minor variations from the sample and/or the color artwork proof are allowed that do not materially affect the desired use or quality of the product, this may include minor imprint imperfections. The colors printed on your finished KOOLGATOR product will not be as bright or vibrant as the digital proof. Sizes may vary slightly as all items are cut and sewn by hand. Fabric & colors may vary slightly between products within each order. Please note all product sizes, imprint sizes and colors are approximate. An exact PMS Color is not possible with dye sublimation.

Packaging: Your KOOLGATOR products will be shipped bulk. If you would like each unit to be packaged, we offer a cellophane option for an additional $0.33v per unit.

Over Runs/Under Runs: Exact quantities are normally shipped, however there may be up to a 2% over runs/under runs in allowance for manufacturing defects.

Shipping: The shipping costs provided are a fixed, flat rate and are not an estimate. All orders are shipped direct from our international factories in Mexico and China. We have negotiated preferred international shipping rates and are familiar with the customs process so we do not recommend using your own shipping account.

Standard Shipping: 2 day delivery service, in the contiguous USA for all products, regardless of location. Does not apply to the THWF-B, THWH-HD and THWF-HD.

Your Sales Order will list the entire shipping cost you will be charged. Once the product has been delivered, we are no longer responsible for damage or loss to the product. We will make every attempt to meet your delivery dates and in fact may ship your order earlier than requested. However, we are not responsible for delays outside of our control including but not limited to shipping carrier delays, weather, material shortages and custom delays.

Drop Shipping: Any order with more than (2) Ship To locations will incur a $10 (v) per additional location fee. (Not available for THWF-B, THWH-HD and THWF-HD.)

Pricing: All pricing is subject to change without notice. Changes to this catalog may be made without notification, always call to confirm pricing. We reserve the right to discontinue any item without notice. We are not liable for any typographical errors and/or omissions in this or any other advertising materials. Pricing is based on the quantity of each unique design ordered.

KOOLGATOR will add a 3.0% convenience fee to all credit card transactions paid by phone or through our payment portal. Payments by ACH or check are ZERO fee options.

Reorders: Due to our printing process, there is no discount provided on reorders. Colors may vary slightly from previous orders.

Cancellation/Return Policy: Since each order involves custom printing, once production has begun, your order becomes non cancellable and you are responsible for the cost of the entire order. Your pre-payment will not be returned. No credit will be issued for returned product.

Copyrights & Trademarks: By providing KOOLGATOR with logos, marks, symbols, photographs or designs, to create artwork or manufacture product, you are representing that you are authorized and permitted to do so and shall indemnify and hold KOOLGATOR harmless in any infringement actions as a result of printing said artwork on the KOOLGATOR product. We reserve the right to use any and all of our imprinted products from any completed order in our advertising materials and displays unless otherwise specified in writing.

Limited Liability: KOOLGATOR’s liability for any damages or personal liability arising from the sale, shipment, storage, handling or use of its products, whether based on alleged negligence or otherwise, shall not exceed the total amount paid by the customer for the goods causing said damages. In no event will KOOLGATOR be liable for any incidental, consequential, or special damages or for any damages suffered by a third party. Customer agrees to hold KOOLGATOR harmless of all claims above any and all amounts paid by the customer to KOOLGATOR.