Frequently Asked Questions

KOOLGATOR products stand out due to their unique evaporative cooling technology, high-quality materials, and versatile design options. They require only water to activate and are reusable, providing a sustainable, effective evaporative cooling solution.

This principle powers KOOLGATOR’s cooling products. By simply soaking our KOOLGATOR products in water, the fabric’s surface gradually releases moisture, allowing for a sustained cooling effect. As the water slowly evaporates, our products pull heat away from your body. This is the same process the body uses by sweating. In this case, the products do the sweating for you. There is no chemical “cold” created with these products, just the water evaporative cooling process.Unlike mechanical cooling methods like fans or refrigeration, evaporative cooling is energy-efficient, chemical-free, and only requires water to activate, making it an eco-friendly solution for staying cool.

Our Premium Cooling Neck Wraps use advanced Super Absorbent Polymer (SAP) beads to provide long-lasting, all-day cooling relief. Just soak the wrap in water, and the SAP beads absorb and retain the moisture. As the water evaporates, the Cooling Neck Wrap delivers a consistent cooling effect—perfect for outdoor activities, work in high-heat environments, or any situation where you need to beat the heat. Many of our competitor’s products become slippery/slimy which ours does not and/or they hydrate very fast but cannot be re-used for very many soakings. Our Cooling Neck Wrap is the ultimate reusable product for all-day evaporative cooling in the market today.

KOOLGATOR’s cooling fabric is crafted from soft, breathable, and lightweight materials designed for effective evaporative cooling. The fabric either contains Super Absorbent Polymer (SAP) beads (in our Cooling Neck Wraps) or moisture-wicking fibers (in our Dual Purpose Cooling Towels and Neck Gaiters) to maintain a cooling effect for hours when activated with water. The fabric is reusable, machine-washable, and dries soft, providing eco-friendly cooling, even after repeated use. For the best cooling relief, occasionally, refresh with a redip in water to rewet the fabric. In addition, rotate the KOOLGATOR side that is against your neck, every so often. This flips the “warm” side that was against your neck, to the “cool” side that was being cooled down through better airflow and evaporation. This will pull even more heat away from your body.

KOOLGATOR’s Dual Purpose Products, like the Cooling Towels and Performance Neck Gaiters, serve multiple functions for versatile use. The Cooling Towels provide instant cooling when wet and wick away sweat when dry, perfect for hot weather or intense activities. The Performance Neck Gaiters can be worn as a neck wrap, face cover, or headband, offering cooling relief when activated with water or sweat-wicking comfort when dry. This dual functionality ensures that KOOLGATOR products are ideal for year-round use, delivering both cooling and adaptability in a single product.

The Dual Purpose Cooling Towels and Performance Neck Gaiters utilize advanced evaporative cooling technology. When soaked in water, they provide a long-lasting cooling effect as moisture gradually evaporates. When used dry, the fabric wicks away sweat, ensuring comfort in any condition.

While KOOLGATOR products are designed to cool through evaporation without needing refrigeration, you can place them in the refrigerator for a more intense cooling effect. We do not suggest freezing KOOLGATOR products as that may negatively affect or damage the longevity of the polymer beads/fabric impacting further proper use of our products.

KOOLGATOR products provide cooling relief for several hours, depending on environmental conditions. For continued use, simply re-soak the product when it begins to feel dry.

Yes! KOOLGATOR products are effective in high temperatures, making them ideal for outdoor activities, sports, and work in hot environments. The evaporative cooling effect works best in dry, hot climates but is still effective in humid conditions.

KOOLGATOR products are available on our website and select retailers. For bulk or custom orders, please contact us directly.

Yes, KOOLGATOR offers a warranty for manufacturing defects. If you receive a defective product, please contact us to arrange for a replacement.

KOOLGATOR products are ideal for outdoor activities, sports, hiking, work in high-heat environments, and everyday use during hot weather. Their versatility makes them great for anyone seeking cooling relief.

To become a KOOLGATOR retailer, please visit our Become a Retailer page. There, you can find information on our products, pricing, and how to start setting up an account. If you have any questions or need assistance, feel free to contact our team for catalog/pricing/additional information.

Yes, KOOLGATOR products are designed to be reusable, chemical-free, and made with environmentally conscious production practices. They are a sustainable alternative to single-use cooling products or disposable cooling solutions.

Yes, a cooling neck wrap can be reused over and over again. After soaking it initially, the super absorbent polymers will expand as they fill up with water, so if it needs to be refreshed throughout the day, you can simply dip it in or splash it with water. It will take 3-4 days of air drying for the polymers to shrink back to their original state. After this, you simply follow the soaking instructions to reuse.

International shipping costs are higher due to additional handling, longer transit times, and carrier fees. We aim to keep these costs as competitive as possible.

Customers are responsible for duties, taxes, and any import fees, which may vary by country. Please check with local customs for details.

We are currently offering free shipping of all retail products to the Domestic United States. If you have interest in shipping to your country, please reach out, and we’ll talk more about customizing a shipping option that best fits both of our needs.

Orders ship within 1–2 business days, with confirmation provided once shipped.

Domestic orders arrive in 3–7 business days. International shipping varies. Use the tracking link provided for updates.

Please check with neighbors or anyone who may have received it. If it’s still missing, contact us for further assistance.

Tracking updates may take 24–48 hours after shipment. If there’s no movement beyond that, reach out to us and we will look further into the delay.

We apologize for the mistake. Contact our team, and we’ll promptly correct the issue.

We stand behind our products and will provide items of high quality. Customer service is a top priority and we will do all we can to accommodate the customer, within reason. In the event of defects in workmanship or errors for which we are responsible, products will be replaced. Please reach out to us directly for warranty inquiries.

Please fill out our Returns Form for return or exchanges. On the Returns Page, you will find instructions on how to further proceed with your return or exchange. If you have further questions, feel free to reach out to our team.

If your order hasn’t shipped, we can assist with changes or cancellations. Contact us as soon as possible.

Returns should be processed through the original purchase point. For online orders, please follow our online return process on the Returns Page.

Items bought from third-party retailers should be returned to the original seller. However, we’re happy to help with product issues or questions!

This could be due to bank security checks. Double-check that all details are correct, or try another payment method.

We offer occasional promotions, but price adjustments are not available. Be sure to watch for our sales and special offers!