RETURN CENTER
Returns
If you believe your item is defective, please fill out the “Start a Return” form below. If we find that your product is indeed defective, we will offer a full refund or replace the product at no charge. Damage, abuse and/or normal wear are not covered. Please reach out to us at info@koolgator.com or give us a call at (208) 342-2535 for additional questions.
Return Policy
Returns or exchanges must be processed within 30 days* and returned to us in their original condition (unused, unwashed, unaltered, free of pet hair). Any orders exceeding the 30 day window, International orders, or items marked as “Final Sale”, are not eligible for a return or exchange.
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